Muller's Woodfield Acura

I walked in today with the intention of buying a car. I sat down with one of the managers to check the prices. The manager treated me very poorly. I even asked him if he can print out the prices on a piece of paper and he said no I was trying to negotiate the price with him, and he kept saying he doesn’t care what other dealerships are selling the car, for this is one of the worst experience I’ve ever encountered in a dealership I bought more than six cars this past year, and never had some thing as poor as this Customer Service, I would not recommend this dealership to anyone. I would highly suggest that you go somewhere else and save your time.

We worked with John M. on our pre-driven Acura MDX purchase. He was an excellent associate and a pleasure to work with. Everything was smooth and seamless from start to finish. We were impressed with their laid back and non-sketchy attitude towards the whole process. We would highly recommend this dealership and John M. for your used car needs.

Extremely disappointing service experience. I have purchased and serviced my Acuras here for 20 years, and they would not match a competitors oil change price. It was another Acura dealerships printed coupon – not a Jiffy Lube… And they refused to match it (we’re talking $20 off here - not something crazy.) The service advisor was relatively pleasant, and he even checked with his manager – who confirmed that they have no interest in matching the competitors coupon, even for a long time customer. So this mentality goes directly to the top. So, if ever, you wonder what your decades of loyalty to a dealership is worth… it’s less than $20 Their desire to exploit you for maximum profits far supersedes any sense of loyalty they have - use caution when shopping here if your values are different.

Very poor quality service! Was waiting about 7-10 minutes for the employee first to come in and take care of me. Then when was picking up the car the cashier was not available. When she finally showed up she had very unpleasant voice and answered the phone call during the conversation with me. I took the paperwork, was going to leave the place then she called me back and told me that it was her copy and need to sign another form - she was still on the phone with someone. I told her that she should spend some time with me giving me the correct instructions she said she had a multiple tasks lol that was too much! Did not want to listen to me. So rude and unpleasant lady. I will never go back there again! Jennifer - you should not work at the customer service!!!

Was not looking forward to buying a used vehicle BUT a spontaneous test drive at Muller's Acura and meeting a nice rep quickly changed my view of things. We were shopping for a used 2017-2019 compact SUV mid range price limit, nothing special. Muller's Acura rep Mark in person, via phone, text and e-mail was responsive, polite, patient, and not constantly asking about buying the vehicle. No stress or pushyness from him, Brian (the manager), and Barbara (financing) either. I went to many other dealers as Mullers was my first stop. I didn't get the same service, felt sketchy, saw underwhelming vehicles, had salespeople who didn't care about my midrange price limit. So I came back less than a week later to buy from Mark and the Mullers Acura team. The used SUV was in exceptional condition and maticulously cleaned and serviced, looks brand new, drives brand new. I took it to my mechanic got it inspected and they had no issues other than a squeaky seat, so I bought it. The next day, Mullers even replaced a bad fog light bulb without having an extended warranty. I can't guarantee you would get the same service but the little things are what I noticed and I highly recommend Muller's Acura and if you can get them Mark, Brian and Barbara.